Frequently Asked Questions
Where are you based?
Eugene, Oregon, USA, in the homeland of the Kalapuya people.
Do you have a physical storefront?
Shopping is available by appointment only at my new studio location. I am always processing online orders in the studio and it's in an office building, so it's not a full "retail experience" but I've decided to allow community members to come in and shop in person.
Studio location: 541 Willamette Street, Suite 304 (on 3rd floor with elevator access). Eugene, OR, 97401. This is in the large office building (called Oregon Office Building) that is to the left of Smith Family Books and is across the street from the Eugene Post Office. There is paid street parking out front.
I *tend* to be in the studio from Monday-Friday from 9am-4pm but I ask that you kindly arrange your shopping appointment either ahead of time or send me a direct message on IG to see if I am available. Thank you!
Do you offer local order pick up?
Yes - for customers in the Eugene / Springfield area, I offer order pick up at my home residence. My entry way is protected from the rain. Typically I can get your order ready within 1 business day. If you would prefer to pick up from the downtown Eugene studio during my working hours (M-F 9am-4pm) please leave a note at checkout.
How much is shipping?
Currently domestic orders ship free with orders over $75 and there is a flat rate of $8 for domestic orders under $75. We do ship internationally and shipping will be calculated based on the weight of the order.
What is your turnaround time?
Expect a 1-2 business day turnaround.
How long will it take for me to get my order?
Expect about 5-7 business days for shipping within the USA. International orders may take a few weeks or more.
Do you offer returns?
No. All sales are final.
However, if something goes wrong with your purchase please e-mail firstname.lastname@example.org.
Do you offer swatches?
Yes. Please see product pages to order swatches. The "add swatch to cart" button is on each product page under the fabric yardage "add to cart" button. If you only order swatches, we will send your swatches in an envelope in the mail which is free for domestic orders and $1.85 for international orders.